Las Vegas has taken quite a step forward in reopening and the Entertainment Capital of the World has once again bounced back as it had before. As of yet, Red Rock Casino, Fremont Street, Bellagio, MGM Grand, and New York New York has opened their doors to the public. There have been many hurdles toContinue reading “las vegas is alive! alive once again!”
I am preparing for tomorrow’s post, If there are any specific categories my followers would like to read about, don’t hesitate to let me know!
Morale is as important if not more important in the casino industry than any other industry. The dynamics of this is so deep that it is a must to have a solid protocol in writing for all aspects of the business. Keeping guests happy begins with happy employees. Keeping happy employees begins with clear andContinue reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 2 of 2.”
This post deals with a major component of a company’s success in overall customer service. Communication is vital and a lag in this communication could mean losing a loyal guest or a potential loyal guest. Much of the information flow concerning players comes from marketing and it is imperative that it is relayed to theContinue reading “Communication”
Service recovery is a critical part of the overall quality of customer service and of course the success of any company. There are multiple aspects one must consider when properly training staff. First is to what level the company will allow employees to address service recovery, if and when service recovery is necessary, and ofContinue reading “Service Recovery”