I am preparing for tomorrow’s post, If there are any specific categories my followers would like to read about, don’t hesitate to let me know!
Service recovery is a critical part of the overall quality of customer service and of course the success of any company.
There are multiple aspects one must consider when properly training staff. First is to what level the company will allow employees to address service recovery, if and when service recovery is necessary, and of course recognizing to what extent is allowed.
Also the staff needs to be trained in properly addressing the customers needs so that service recovery isn’t necessary.