Channel Partners Spring Conference and Expo

13 APR 2017 – Las Vegas, NV –  The Channel Partners Spring Conference and Expo was held at Mandalay Bay Resort and Casino April 10 – 13 marking their 20th anniversary.  This annual convention consists of over 100 industry-leading speakers, 275 exhibitors, and 5500 partners and suppliers.  The title sponsor was AT&T and premier sponsors consisted of companies such as Vonage, Verizon, AVANT, and CenturyLink.

The first day of events began with an opening keynote and lunch. Keynote speakers were Carolyn April with CompTia, and Joe Chuisano and Janet Schijns with Verizon Business Markets.  The evening ended with a first-time attendee reception at the 1923 Bourbon Bar.

Each exciting day consists of keynote speakers, executive tracks, technology leader tracks, and education tracks.  Each event consisted of networking opportunities.

An addition to the entire conference and expo was the partnership between Channel Partners and Hire Heroes USA.  Hire Heroes USA with support from Granite announced its Spring 2017 Veterans Initiative in which 11 job-seeking Veterans were hosted. Granite fulfilled by underwriting travel, hotel, and incidental expenses. This is the third Channel Partners event in which Veteran job-seekers were given access to education and networking opportunities.  Veterans took full advantage of the offerings and gave excellent reviews thereafter.

The expo floor gave potential clients access to hands-on demonstrations and clear options to many of today’s technological solutions.  All exhibits had polite and professional representatives which made the experience very enjoyable. For the not-so-faint of heart, there was also a mechanical bull which was enjoyed by yours truly.

The 2018 Channel Partners Conference and expo will be held again in Las Vegas, NV April 17 – 20 at the Venetian.

https://tmt.knect365.com/channel-partners-expo/

http://www.channelpartnersonline.com/news/2017/03/channel-partners-teams-with-hire-heroes-usa-to-host-veteran-job-seekers-at-spring-conference-expo.aspx

Chaz Wellington

Founder – Hospitality First

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Ready for some hockey?

If only the visionaries of old could see their Vegas today! 

As we say goodbye to the Riviera which has been demolished to make way for convention space, we say hello to the first ever professional sports team.

The announcement of an NHL expansion team was made June 14th and the town is excited! On addition, the decision will soon be made as to whether the Raiders will also call Las Vegas home.

More in-depth posts coming soon!

INTANGIBLES BEYOND THE OBVIOUS

Often times the spectrum of customer service ends up in a frustaneous circle.  The hospitality industry is ever-changing and a close eye must be kept on keeping up with those responsible for solid five star customer service.  The tools that we give our employees are only as valuable as the intended use of said tool.
Just as an empty hotel room brings zero revenue, the same can be said for the space that a dealer maintains, an area that a server maintains, the desk of a marketing executive, or even the routine of a valet attendant. If there are  poor or non-existent customer service skills, then the business will likely lose a potential or existing loyal guest. Just as a bat is worth only a few dollars to a novice baseball player, it is worth millions to a professional player.  The same can be said for hospitality employees in that their customer service skills are worth millions to the business, but the employee is worth little with improper customer service skills.
When we train our employees in customer service, we must do a better job in making sure they understand that we are giving them valuable tools.  That these tools are valuable to them for their further success and to the company’s success as well.
If you have any questions, please email me at charles.a.wellington@gmail.com
https://charleswellington.wordpress.com

PERCEPTION AND EXPECTATION

When guests arrive whether for business or pleasure, it is important to keep in mind that are unaware of a departments procedures.
A procedures that is necessary may seem to be a miniscule step to the guest. In this instance, a potentially loyal guest could be lost. Communicate with the guest and let them know what is occurring and assure them that you are working as quickly as possible to complete their request.
The guests expectation is that requests in a Five Star setting,  delays should not normally occur. Even with best practice service, you have a content guest, not a loyal guest.
Communicate,  assure, and assist.

HOSPITALITY FIRST

Chaz Wellington – Gaming Professional
@wellingtonchaz

EXPANDING INTERDEPARTMENTAL KNOWLEDGE

Teamwork and efficient communication is of course crucial to the success of any organization.  Introducing to and teaching the policies and procedures of those departments that work closely with you can help improve productivity.

Increasing productivity by increasing interdepartmental knowledge not only helps maintain the companies integrity, but it also helps provide five star customer service.

A great example is human resources. Human resources is the glue that holds the company together and inherently works with every department.  The table games department works with every department and must maintain efficient communication. It is also important for our department to be familiar with each departments procedures. This helps insure true five star customer service.