Often times the spectrum of customer service ends up in a frustaneous circle.  The hospitality industry is ever-changing and a close eye must be kept on keeping up with those responsible for solid five star customer service.  The tools that we give our employees are only as valuable as the intended use of said tool.Continue reading “INTANGIBLES BEYOND THE OBVIOUS”


Teamwork and efficient communication is of course crucial to the success of any organization.  Introducing to and teaching the policies and procedures of those departments that work closely with you can help improve productivity. Increasing productivity by increasing interdepartmental knowledge not only helps maintain the companies integrity, but it also helps provide five star customerContinue reading “EXPANDING INTERDEPARTMENTAL KNOWLEDGE”