Teaching a New Dog Old Tricks and the Importance of Morale – Part 2 of 2.

Morale is as important if not more important in the casino industry than any other industry. The dynamics of this is so deep that it is a must to have a solid protocol in writing for all aspects of the business. Keeping guests happy begins with happy employees. Keeping happy employees begins with clear andContinue reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 2 of 2.”

Teaching a New Dog Old Tricks and the Importance of Morale – Part 1 of 2

Customer Service is not easy for everyone.  On the same note, some patrons want to be treated much differently than others.  This applies to both ends of the spectrum.  Some employees have a natural knack to provide 100% excellent customer service while others have to struggle with even the basic concepts. They try very hardContinue reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 1 of 2”