Author Archives: Hospitality In Motion
Customer Service 101
Due Diligence It is everyone’s responsibility to practice due diligence when proactively anticipating the needs of a guest. There are a few situations in which the guest is hampered by incorrect information. However, when the information is not actively seeked and a guest is hampered or delayed, the integrity of the employee and the companyContinue reading “Customer Service 101”
STAYING ON THE M. A. R. K.
INTRODUCTION Hello. My name is Chaz Wellington and I look forward to creating this blog and sharing my knowledge and insight. I will start this blog off with one of my core beliefs. Stay on the…. M ake time to listen A lways be fair R emember where you came from K eep an openContinue reading “STAYING ON THE M. A. R. K.”
Hospitality In Motion 