All too often I have to remind my co-workers to stay on the M.A.R.K. Our business is a “PEOPLE” business and guests should be treated with the utmost respect.
As it has been a very interesting last few weeks, they have also been very productive. Thank you for your patience and understanding! Chinese New Year has come and gone, but the action in Vegas is still stong. The numbers may not be as good as last year because of recent developments and events inContinue reading “BACK IN ACTION”
Hello all! I was delayed an extra couple of weeks, but family comes first! My next post will be up tomorrow afternoon! Thanks for your patience!! Chaz
I hope everyone had a very Merry Christmas!! As I took a long holiday break there of course have been no posts. I will post over the weekend and then in the middle of next week. After that I will be out until January 5th. As we all look forward to the next year, IContinue reading “Holiday Break”
I am preparing for tomorrow’s post, If there are any specific categories my followers would like to read about, don’t hesitate to let me know!
Morale is as important if not more important in the casino industry than any other industry. The dynamics of this is so deep that it is a must to have a solid protocol in writing for all aspects of the business. Keeping guests happy begins with happy employees. Keeping happy employees begins with clear andContinue reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 2 of 2.”
Customer Service is not easy for everyone. On the same note, some patrons want to be treated much differently than others. This applies to both ends of the spectrum. Some employees have a natural knack to provide 100% excellent customer service while others have to struggle with even the basic concepts. They try very hardContinue reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 1 of 2”
Teaching a new dog old tricks and the importance of morale. The next post will be in two parts. The first will consist of my thoughts on training employees to provide the best possible customer possible and how difficult it can be to select the best candidates. The second part consists of information concerning employeeContinue reading “Announcement of Next Post”
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This post deals with a major component of a company’s success in overall customer service. Communication is vital and a lag in this communication could mean losing a loyal guest or a potential loyal guest. Much of the information flow concerning players comes from marketing and it is imperative that it is relayed to theContinue reading “Communication”