Author: Hospitality In Motion
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Ready for some hockey?
If only the visionaries of old could see their Vegas today! As we say goodbye to the Riviera which has been demolished to make way for convention space, we say hello to the first ever professional sports team. The announcement of an NHL expansion team was made June 14th and the town is excited! On […]
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The Killers – T-Mobile Arena!
http://www.cdcgamingreports.com/killers-and-mr-las-vegas-to-open-splashy-strip-arena/
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INTANGIBLES BEYOND THE OBVIOUS
Often times the spectrum of customer service ends up in a frustaneous circle. The hospitality industry is ever-changing and a close eye must be kept on keeping up with those responsible for solid five star customer service. The tools that we give our employees are only as valuable as the intended use of said tool. […]
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PERCEPTION AND EXPECTATION
When guests arrive whether for business or pleasure, it is important to keep in mind that are unaware of a departments procedures. A procedures that is necessary may seem to be a miniscule step to the guest. In this instance, a potentially loyal guest could be lost. Communicate with the guest and let them know […]
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BOOTS TO BUSINESS MGM RESORTS INTERNATIONAL – AUGUST 2015 GRADUATING CLASS
Chaz Wellington – Gaming Professional @wellingtonchaz
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ROI CALCULATOR
Utilize this helpful tool provided by the Las Vegas Metro Chamber of Commerce. http://igg.me/at/AJX8ZlOYJAI/a1c3/7492779 http://igg.me/at/AJX8ZlOYJAI/a1c3/7492779
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EXPANDING INTERDEPARTMENTAL KNOWLEDGE
Teamwork and efficient communication is of course crucial to the success of any organization. Introducing to and teaching the policies and procedures of those departments that work closely with you can help improve productivity. Increasing productivity by increasing interdepartmental knowledge not only helps maintain the companies integrity, but it also helps provide five star customer […]
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Small Goals Achievement
Achieving 5 Star customer service can be achieved with hard work and a passion for self improvement. Working toward the main goal, set smaller goals on a daily basis and it can and will become habit. Have a can do attitude and take the the small triumphs and project that energy to your team members. […]
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MGM RESORTS VETERANS CAREER FAIR
6/30/15 MGM Resorts International held their 3rd Annual Veterans Career Fair at the Mirage Hotel today in Las Vegas, NV. It was an enormous success! 13 properties participated in the annual event. #mgmvets MGM Resorts International
Hospitality In Motion 