Teamwork and efficient communication is of course crucial to the success of any organization. Introducing to and teaching the policies and procedures of those departments that work closely with you can help improve productivity.
Increasing productivity by increasing interdepartmental knowledge not only helps maintain the companies integrity, but it also helps provide five star customer service.
A great example is human resources. Human resources is the glue that holds the company together and inherently works with every department. The table games department works with every department and must maintain efficient communication. It is also important for our department to be familiar with each departments procedures. This helps insure true five star customer service.
Achieving 5 Star customer service can be achieved with hard work and a passion for self improvement.
Working toward the main goal, set smaller goals on a daily basis and it can and will become habit. Have a can do attitude and take the the small triumphs and project that energy to your team members.
Perfecting your own style of customer service is a great first step. Create a personal brand while keeping the company’s mission, vision, and culture in focus!
Onward and Upward!
MGM Resorts International held their 3rd Annual Veterans Career Fair at the Mirage Hotel today in Las Vegas, NV.
It was an enormous success! 13 properties participated in the annual event.
MGM Resorts International