Monthly Archives: November 2014

Teaching a New Dog Old Tricks and the Importance of Morale – Part 2 of 2.

Morale is as important if not more important in the casino industry than any other industry. The dynamics of this is so deep that it is a must to have a solid protocol in writing for all aspects of the business. Keeping guests happy begins with happy employees. Keeping happy employees begins with clear andContinue reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 2 of 2.”

Teaching a New Dog Old Tricks and the Importance of Morale – Part 1 of 2

Customer Service is not easy for everyone.  On the same note, some patrons want to be treated much differently than others.  This applies to both ends of the spectrum.  Some employees have a natural knack to provide 100% excellent customer service while others have to struggle with even the basic concepts. They try very hardContinue reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 1 of 2”

Announcement of Next Post

Teaching a new dog old tricks and the importance of morale.  The next post will be in two parts. The first will consist of my thoughts on training employees to provide the best possible customer possible and how difficult it can be to select the best candidates. The second part consists of information concerning employeeContinue reading “Announcement of Next Post”

Communication

This post deals with a major component of a company’s success in overall customer service. Communication is vital and a lag in this communication could mean losing a loyal guest or a potential loyal guest. Much of the information flow concerning players comes from marketing and it is imperative that it is relayed to theContinue reading “Communication”