In the hospitality industry, it is imperative to project a positive attitude at all times.
The guest is at your establishment to forget about their worries and are not there to absorb yours.
To veer from 100% 5 Star Service such as projecting a negative or even “bad” attitude lessens the impact of the entire experience for the guest. This in turn has a direct impact in the credibility of the company and its integrity.
Proper training and development can help ensure that your employees produce that 5 Star service.